Introduction MahaRERA Instructs Builders To Establish A Grievance Redress Cell

MahaRERA instructs builders to establish a grievance redress cell Following feedback from allottees, the Maharashtra Real Estate Regulatory Authority (MahaRERA) has ordered real estate developers to establish project-specific grievance redressal cells to address complaints from homebuyers.
According to MahaRERA’s circular, the regulatory authority’s proposed appraisal of projects will include compliance with this requirement as a crucial criterion.

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Homebuyers typically work with the sales and marketing departments of the project developers when purchasing or registering a property. They are unaware of any project-specific mechanisms to address any issues that might later arise. This breakdown in communication can result in misinterpretations, complaints, and even project completion delays.

These problems may be manage, Bringing about transparency and avoiding misconceptions, If all developers establish separate, Focused grievance redressal cells, According to a MahaRERA official.

The MahaRERA circular states that each project’s cell would have a minimum of one grievance redressal officer, whose name and contact information shall be publicly place on both the project’s website and the developer’s official website.

The Maharashtra Society Welfare Association’s chairman, Ramesh Prabhu, Told TOI that the cell and the complaint redressal process should be properly supervise by the authorities.

Whether complaints are about the banking or real estate sectors, regulators normally create a process for processing them.
MahaRERA should keep a close eye on it if it wants developers to have project-specific systems in place. The webpage for MahaRERA must be use to send all complaints to the cells. Additionally, the regulator should step in and take action against the at-fault parties if complaints are not resolve in a timely manner, according to him. He claim that MahaRERA could also devise a system in which grievances would be first address by the primary officer choose by the promoter before being sent to the real estate regulator.

Sunil Furde, national vice president of Credai, claimed that homebuyers would benefit from the effort. “Having said that, both buyers and sellers would benefit from a grievance redressal cell at the level of the self-regulatory organisation. To address the issues, we ought to have a team of experts in each of the real estate projects.

Consumer advocacy groups recommend a monthly monitoring mechanism to see whether complaints have been post on the website. Consumer Devika Kumar claim that without accountability, these procedures for resolving complaints would be useless. The officer assign to these cells must also be thoroughly acquaint with the project, she continue.